About Whiskey Tango Foxtrot
Whiskey Tango Foxtrot is a technology partner for complex platform solutions in insurance, state lotteries, and other regulated and complex industries. Its focus is on long-term partnerships as well as the implementation and operation of stable platforms throughout their entire lifecycle. New technologies are continuously evaluated and selectively deployed wherever they can be operated reliably, securely, and sustainably in regulated environments.
Challenge
Limited hotline capacity and unpredictable service peaks
One of Whiskey Tango Foxtrot’s clients, the insurance company Internationale Assekuranz-Service GmbH (IAS), was facing a typical customer service challenge: fluctuating
Meanwhile, IAS aimed to significantly increase the level of automation in customer service without compromising service quality or consistency. They were looking for a solution that would be available around the clock, respond reliably, and be integrated into existing processes step by step.
Solution
telli’s Voice Agents as a scalable extension of customer service
Before Whiskey Tango Foxtrot and IAS decided to implement telli’s AI-based Voice Agents, they compared various solutions. The key deciding factors were rapid implementation and high voice quality. Within just the first few days, prototypes could be built based on existing documents and tested in a live environment.
Today, the Voice Agents handle complex customer inquiries, are available 24/7, and respond consistently regardless of the time of day or call volume. One major advantage is that after the initial setup, IAS is able to make adjustments independently and continue developing the solution independently.
Outlook
Stable processes today, scalable Voice AI tomorrow
IAS benefits from reduced pressure on service teams and more stable processes, especially during periods of particularly high call volume. For Whiskey Tango Foxtrot, telli has become a reliable technology partner for offering customers modern Voice AI solutions without having to re-evaluate every project from scratch.
The collaboration is a strong example of a shared understanding of efficiency and pragmatism. telli provides a powerful technological foundation. Whiskey Tango Foxtrot ensures strategic alignment, integration, and implementation in the customer’s best interest.
Together, telli and Whiskey Tango Foxtrot are working to use Voice AI even more extensively across the customer journey, from inbound service to appointment scheduling and lead qualification, to outbound campaigns.
Partner with telli
Would you like to integrate Voice AI into your customer projects?
Become a telli partner and work with us to develop scalable voice solutions across industries and for a wide range of use cases.
