How Sky scaled proactive customer engagement with telli's Voice AI in under 3 weeks

About

Sky, a subsidiary of Comcast, is Europe's leading entertainment and telecommunications company, operating across the UK, Ireland, Germany, Austria, Italy, and beyond. Sky serves tens of millions of customers with pay-TV, broadband, and mobile services, with a portfolio of flagship brands including Sky Sports, Sky News, Sky Cinema, and Sky Studios.

"The real lever is being able to tackle things you simply couldn't before. And that leads to results that were just out of reach for us."

- Dennis Kubitza, Vice President Digital Service Experience

"Within 2-3 weeks everything was set up, we made the first calls and it worked great. One big advantage of telli is that it's very easy to use and learn [...] pretty quickly our employees were able to write their own prompts."

- Michael Resch, Director Service Excellence