Powering every step of your

Telecom journey

Transform telecom with AI voice agents to deliver faster, smarter, and personalized customer experiences.

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Automating call operations for

Lead Qualification
+12% Conversion
27/7 Receptionist
+53% reachability
Appointment Booking
+33% Booking rate
Reactivation
Recovered revenue: +$120k
Warm Transfer
Time to first call: <10 sec
Customer Support
+21% first resolution rate
Features

Buyer qualification & smart transfers

Quickly pre-qualify inbound leads to understand customer needs, recommend the right plans, and seamlessly transfer qualified prospects to the right team — with full context preserved.

Data validation & CRM sync

Verify customer data, capture key details for account setup or plan migration, and automatically sync all interactions to your CRM or billing system for a unified customer view.

Better service outcomes

Deliver always-on support for billing inquiries, plan comparisons, upgrades, network troubleshooting, and order tracking. All available 24/7, 365 days a year.

Reduce costs while growing revenue

Cut operational expenses by up to 90% versus traditional call centers or outsourced teams, while delivering faster response times, 24/7 availability, higher customer satisfaction and better customer retention.

Features

AI voice solutions for
Telecom

telli Studio

telli studio makes it easy to create, fine-tune, and improve how your AI voice agents respond. Use our AI-assisted chat or manually edit your call scripts

Multilingual AI Voice Agents

Deliver fluent, native-sounding conversations in over 40 languages, including English, German, French, Spanish, Dutch and Italian.

Verified Phone Numbers & SIP Trunk

Buy trusted, verified phone numbers for seamless outbound calling and higher answer rates. Or alternatively, bring your own phone numbers using SIP Trunk.

Custom Workflows

Customize call workflows to match your unique customer journey. Instantly call new leads, schedule appointments, and automatically trigger callbacks.

Leave a Voicemail

Our AI voice agents automatically leave professional and personalized messages when a call goes to voicemail, so you never miss a lead.

Appointment Booking

Let your AI handle scheduling from start to finish. telli’s voice agents connect directly to your CRMs and calendars, so appointments are booked instantly. No more back-and-forth emails or missed opportunities.

Branded Caller ID

Display your company name and logo on outbound calls to build trust and boost answer rates. Give every call a professional, recognizable touch from the first ring.

Call Analysis

Analyze your calls at scale by tracking performance across thousands of calls, defining your own custom call outcomes and syncing outcomes back into your CRM.

Auto Dialer

Run outbound call campaigns at scale with telli’s AI voice agents and smart calling strategies. When a lead doesn’t pick up, telli automatically retries at the optimal time ensuring maximum reachability and zero manual chasing.

Call Transfer

Seamlessly hand off during inbound and outbound calls with warm transfers. telli connects AI-led conversations to the right human rep, checking availability and providing a brief summary of the previous conversation.

Custom Tools

Extend your AI voice agents with Custom Tools. Connect to any API or data source to retrieve information, take action, and enhance every call.

Up and running in days, not weeks.

Integrate in seconds, deploy in days. We’re there at every step to ensure your voice agents perform flawlessly from day one.

Multilingual AI agents

[.text-color-gray] Sound local. [.text-color-gray] Everywhere.

Deliver fluent, native-sounding conversations in English, German, French, Spanish, Dutch and Italian. Build trust with customers using local accents and natural tone. No translators, no extra staff.

telli’s AI agents have expanded our outbound capacity further than we thought possible. We’re saving time, reaching more leads, and seeing a huge spike in follow-ups from potential customers.

Mareike Wiethölter
Head of Process Management
Drive higher inbound throughput with AI-optimized call handling
10
X
increase in monthly call volume

As a fast-growing AI-based company, we only work with the most cutting-edge solutions, and telli is just that. They help us dramatically scale lead response while giving our customers a high-quality experience.

Justus Kloth
Associate Director of Strategy
Convert more conversations into appointments with AI-guided scheduling
150
%
increase in booking rate

telli is the most scalable and cost-efficient answer to call automation on the market. If you’re looking to ramp up sales without compromising on customer satisfaction, it’s a must.

Christoph Pirkl
CSO
Multiply call throughput using AI agents that operate without bottlenecks
4
X
completed call volume

We’ve been using telli for three months to book appointments with leads, and the results have been great. It’s surprisingly easy to use, and the AI agent consistently books appointments at the same rate or better than our internal call center.

Tommaso Piatti
Director Operations
Fill more technician calendars with AI-driven appointment scheduling
30
%
increase in weekly service appointments scheduled

telli brought our sales floor from chaos to calm. Our team now focuses on actually helping customers, not just reaching and scheduling them — and we haven’t missed a lead since.

Richard Ruben
Co-founder and CEO
Convert more consultations into revenue with AI-guided follow-up and qualification
15
%
increase in CVR from consultation to sale

telli delivers an incredibly human-like, scalable, and professional experience that's transformed how we handle customer calls. We're thrilled with both the product and the responsive, supportive team behind it.

Matthias Knoche
COO
Reach more customers on the first attempt with intelligent call sequencing
45
%
increase in connection rate

telli is leading the charge for call automation in Germany. They tailored their voice agents to our exact business needs, and the efficiency gains have been incredible.

Martin Fricke
Product Manager
Offload routine intake calls to AI for cleaner, faster front-line operations
90
%
of information-gathering calls handled by a telli agent
Integrations

[.text-color-gray]Plug and play.[.text-color-gray] No heavy lifting.

telli plugs directly into your CRM, calendars and customer systems, automatically capturing and updating data from every call. No manual entry. No extra steps.

Integrations

Enterprise-grade protection
by default.

FAQ

Frequently asked questions

How are telecom firms using AI?

Telecom firms use AI voice agents to automate customer interactions, from plan selection to billing and support. Platforms like telli enable natural, personalized conversations that boost engagement, reduce call center costs, and improve satisfaction. With 24/7 availability, AI ensures every customer gets instant, consistent, and high-quality service.

How does telli help telecom companies improve customer experience?

telli helps telecom companies elevate customer experience through always-on, human-sounding AI voice agents. They handle billing inquiries, plan upgrades, and troubleshooting instantly. By automating routine calls and personalizing every interaction, telli ensures faster responses, consistent service quality, and higher customer satisfaction across every touchpoint.

How does AI improve billing and payment support for telecom providers?

AI simplifies telecom billing and payment support by automating balance checks, payment reminders, and billing issue resolution. Voice agents like telli guide customers through secure payment flows, verify details instantly, and sync updates to CRMs. The result: faster resolutions, fewer errors, and a smoother, more convenient customer experience.