Start from a real customer event
Trigger outreach from a service update, delivery milestone, upcoming visit, or completed support request in your systems. Your team sets which events call for a conversation.
- Workflows
- Custom API tools
AI Voice Agents for Proactive Care
Make sure customers get the help they deserve, before they need to ask.
Share useful updates, check that a service is working, and help customers resolve the next step before they have to chase your team. telli’s AI agents take action in your systems, with hands-on support from setup to launch.
How telli handles proactive care
Give a useful, personal update
Explain what has changed and what it means for the customer, using current information from your connected systems. Answer routine questions with guidance approved by your team.
- Customer data
- Knowledge base
Find out whether more help is needed
Ask whether the update answers the customer’s question or if something still needs attention. Book a service appointment or brief the right colleague before handing over.
- Appointment booking
- Warm transfer
Follow through on what you learn
Record feedback and unresolved issues, update the connected case or account, and send the agreed next steps. Your team can see which customers still need help.
- Call outcomes
- Workflows
Stay close to customers at useful moments
Service updates
Delivery check-ins
Onboarding support
Appointment preparation
Post-service feedback
Issue-resolution follow-up
Built with telli
See what teams achieve with telli
Give your team the tools to make proactive care work
Three of the features that help your team reach out with useful information and act on the response.
Connect outreach to what is happening. Use events and customer-status changes from your systems to start the right follow-up.
Make feedback useful to the team. Capture whether the issue is resolved, what remains unclear, and whether the customer needs another action.
Leave customers with the details. Send a confirmation, service information, or the agreed next steps after the conversation.
Keep your data protected and your team in control
Protect customer data and control who your agents contact and when. We help you apply consent checks, do-not-call lists, and calling rules to support TCPA compliance and local requirements.
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FAQ
Your questions, answered
Timing depends on your workflow, integrations, and internal reviews. We help you choose the first customer event, agree the information and actions needed, and test triggers, conversations, and follow-up before launch.
See what telli can do for your customer experience.
Bring us a workflow you want to improve. We’ll show how telli could handle it, the systems involved, and what getting live would take.