Timing depends on your workflow, integrations, and internal reviews. We help you prepare service information, choose when telli should answer, connect your calendar and phone setup, and test common calls and handovers.

Yes. You can keep your business number through forwarding or a supported SIP connection. Configure forwarding with your provider for all calls, busy periods, or after-hours coverage, and connect calendars and customer systems as needed.

We work with your IT and compliance teams to review data handling, access, and deployment requirements. Our Trust Center provides security information to support that review.

telli offers usage- and outcome-based pricing options. Your proposal reflects the workflows, expected volume, and implementation support you need, with a clear breakdown of setup and ongoing costs.

You define the handover rules and who should take the call. With a warm transfer, telli briefs that person before connecting them. If they’re unavailable, the agent returns to the customer and follows your configured next steps.

We help your team review conversations and improve performance. Use Charlie to refine agents and workflows, then test common questions, bookings, messages, and transfers with simulations before rolling out changes.

Give more callers a useful response while reducing interruptions for your team. Track missed calls, appointments booked, messages completed, correct handovers, customer feedback, and total cost of ownership.