Reach customers at the relevant moment
Use renewal dates, cancellation requests, or lapsed-account status from your systems to start outreach. Apply your eligibility, contact, and calling-window rules to each campaign.
- Workflows
- Auto-dialer
AI Voice Agents for Renewals & Win-Backs
Make it easier for customers to stay or come back.
Reach customers before a renewal, understand why they are considering leaving, and help past customers find a reason to return. telli’s AI agents take action in your systems, with hands-on support from setup to launch.
- 1Details
- 2Time
- 3Confirmed
How telli handles renewals and win-backs
Understand what has changed
Ask how the service is working for the customer and what would make it more useful. Record concerns, changed needs, and reasons for leaving so the conversation starts with their situation.
- CRM integrations
- Call outcomes
Help customers choose the next step
Explain approved renewal or return offers and answer questions about terms. Complete permitted changes through connected tools or bring in a colleague for exceptions and individual advice.
- Knowledge base
- Custom API tools
Keep the relationship up to date
Record the decision and update your customer system. Arrange an agreed callback or adviser conversation, and use the confirmed account status to determine whether further outreach is needed.
- Workflows
- Warm transfer
Support customers across the relationship
Upcoming renewals
Lapsed subscriptions
Cancellation follow-up
Service-plan reviews
Dormant accounts
Returning customers
Built with telli
See what teams achieve with telli
Give your team the tools to make renewals and win-backs work
Three of the features that help your team stay in touch and respond to each customer’s decision.
Make it easy for customers to respond. Combine phone calls, WhatsApp, and SMS for renewal reminders and win-back campaigns. Customers can call back 24/7 to ask questions and discuss their options.
Understand why customers stay or leave. Capture renewal intent, concerns, and reasons for cancellation in fields your team can review and use for follow-up.
Give important conversations to the right person. Brief a retention specialist before connecting a customer who needs individual advice or an exception.
Keep your data protected and your team in control
Protect customer data and control who your agents contact and when. We help you apply consent checks, do-not-call lists, and calling rules to support TCPA compliance and local requirements.
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FAQ
Your questions, answered
Timing depends on your workflow, integrations, and internal reviews. We help you define renewal and win-back audiences, approved offers, contact rules, and handover paths, then test the account updates and conversations before launch.
See what telli can do for your customer experience.
Bring us a workflow you want to improve. We’ll show how telli could handle it, the systems involved, and what getting live would take.