Start with the current account status
Use your connected billing system to check which accounts need a reminder and which should be excluded. Keep outreach aligned with payments, disputes, and contact preferences.
- Custom API tools
- Workflows
Use your connected billing system to check which accounts need a reminder and which should be excluded. Keep outreach aligned with payments, disputes, and contact preferences.
Follow your verification rules before discussing account details. Explain the amount and due date using your billing data, and answer routine questions using approved guidance.
Send a link to your approved payment page or record an agreed payment date. When a customer raises a dispute or needs support with financial difficulty, connect them with the right person.
Record promised payment dates, disputes, and callback requests. Update the connected billing system and stop further reminders when that system confirms payment or an exclusion applies.
Three of the features that help you manage reminders and give customers a clear way forward.
Keep reminders aligned with the account. Use billing status and contact rules to determine who enters a campaign and when follow-up should stop.
Control how often customers hear from you. Set reminder windows, retry intervals, and attempt limits for your collection process.
Make it easy for customers to respond. Combine phone calls, WhatsApp, and SMS for reminders and follow-up. Customers can call back 24/7 to ask questions and get help with the next step.
Protect account information and control contact frequency, timing, and escalation. We help you apply verification, consent, do-not-call, and calling rules to support TCPA compliance and applicable collection requirements.
Visit our Trust CenterFAQ
Timing depends on your workflow, integrations, and internal reviews. We help you define eligible accounts, verification and contact rules, payment-page links, and escalation paths, then test them with your billing team.
Bring us a workflow you want to improve. We’ll show how telli could handle it, the systems involved, and what getting live would take.
Explain what is due, understand what is holding up payment, and help customers take the next step. telli’s AI agents take action in your systems, with hands-on support from setup to launch.
