AI Agents
AI agents that transform your customer experience.
Omnichannel
Every channel. One connected experience.
- Voice
- Natural conversations that answer questions and get things done.
- Chat
- Help customers directly on your website or in your app.
- Messages
- Continue conversations, send updates, and follow up through SMS and WhatsApp
- Agent-to-Agent
- Work directly with your customers’ AI assistants to answer questions and complete tasks on their behalf.
Memory & Context
Pick up where you left off.
- Across channels
- Carry conversation history, preferences, and completed actions from a call into chat, messages, or an exchange with the customer’s AI assistant.
- Across time
- Be ready for a callback two weeks later, with the earlier conversation and agreed next steps in context.
- Across your business
- Combine that history with customer records and approved knowledge to give relevant answers and take the next action.
Conversation Quality
Make every conversation feel natural.
- Listen while speaking
- Full-duplex voice infrastructure lets agents handle interruptions and corrections while the conversation continues.
- Speak your customer’s language
- Adapt to different languages, dialects, and local nuances.
- Think and act
- A separate reasoning model works through complex requests and takes action in connected systems.
Self-improving Agents
Agents that keep getting better.
- Find improvements automatically
- Charlie analyzes conversations to identify recurring issues and opportunities.
- Make and test changes
- Charlie prepares updates and tests them with simulations and quality checks.
- Control what goes live
- Review the changes and test results before publishing.
OpportunityInbound & Outbound
Always ready. Proactive when it matters.
- Available around the clock
- Answer incoming requests, resolve questions, and bring in your team when needed.
- Proactive across the journey
- Qualify enquiries, remind customers, and follow up on payments or renewals using your contact rules.
- Focused on the outcome
- Give agents a goal and the tools to complete it—from checking details to booking appointments and updating your systems.
Keep exploring
Explore more of telli.
Charlie
Build, test, and improve your agents with a teammate that works alongside your team.
Explore morePlatform
Connect knowledge, customer context, and tools so agents can complete the work.
Explore moreInfrastructure
Run on a model-agnostic foundation of AI models, voice infrastructure, APIs, and security.
Explore more
Show us the customer journey you want to improve.
We’ll show how telli agents can handle the conversations, remember the context, and complete the work.