Charlie

Your AI coworker for customer experience.

Build Agents

Describe the goal. Charlie builds.

Start with your business: Charlie uses your website and the information you share to help create your first agent.
Give it the right capabilities: Set up instructions, knowledge, tools, and handovers around the goal.
Refine by talking: Ask for a different tone, a better question, or a new step. Charlie prepares the changes directly in your agent.

Explore AI Agents

Create Workflows

Turn your process into a working workflow.

Explain the outcome: “After an appointment is booked, send a confirmation and update the CRM.”
Build the process: Charlie assembles triggers, conditions, and actions using your connected integrations.
Adapt as you grow: Add a follow-up, change a condition, or extend an existing workflow by asking Charlie.

Understand Customers

Get answers from your customer conversations.

Ask in plain language: “Why didn’t these calls lead to a booking?” or “What are customers asking about?”
Follow the evidence: Review the relevant conversations, transcripts, outcomes, and tool errors.
Find the patterns: Identify recurring questions, objections, and points where customers need more help.

Why didn’t last week’s inbound calls lead to a booking?

Thought for 9 seconds

Reviewing 214 calls without a booking
Reading transcripts and outcomes
Checking tool errors3 timeouts
Grouping recurring questions

Three patterns. 61 callers asked for a price before choosing a slot, and the agent could not quote one. 27 wanted a weekend slot. 3 hit a calendar timeout.

Show me the pricing ones.

Here are the 61 conversations, with the moment each caller asked. Most wanted a ballpark before committing, not an exact quote.

Want me to draft a price-range answer and test it against these calls?

Ask Charlie anything

Continuous Improvement

Turn insights into better agents.

Find opportunities automatically: Surface issues in agents, workflows, and conversations that need attention.
Prepare the fix: Charlie updates instructions or workflow steps based on what happened.
Test the change: Use Charlie to run simulations and quality checks against realistic scenarios before changes go live.

OpportunityCallers ask for a price before booking

61 callers wanted a ballpark before choosing a slot. Charlie drafted a price-range answer that comes before the slot offer.

Review change12/12 simulations passed

OpportunityWeekend slots are requested

27 callers asked for a Saturday visit. Charlie prepared Saturday mornings as an option in the booking flow.

Review change9/9 simulations passed

OpportunityCalendar timeouts on Tuesday afternoons

3 calls hit a calendar timeout and ended without a booking. Charlie added a retry and a callback fallback.

Review change6/6 simulations passed

Works With Your Team & Systems

Lives where your team already works

In telli: Build agents, update contacts, and work on workflows with the relevant context already at hand.
In Slack and Teams: Ask about agents, customer conversations, and results where your team discusses the work.
Through your AI tools: Connect ChatGPT, Claude, Codex, and other compatible tools to Charlie through MCP.

Explore Integrations