AI

for Utility

Powering Every Step of Your Utility Journey

Upsell existing customers, capture key insights, and communicate updates instantly with telli’s AI voice agents for Utilities.

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Automating call operations for

Benefits

Engage, activate and upsell customers

Upselling

Turn every customer call into an opportunity. Promote new plans, upgrades, or add-on services automatically.

Customer Activation

Engage customers to activate new services, complete registrations, and adopt digital tools faster.

Lifecycle Management

Keep customers informed at every stage. Communicate plan updates, maintenance alerts, and service changes automatically.

Reduce Operational Costs

telli’s AI agents cut administrative expenses by up to 60% compared to internal or outsourced teams.

Features

Comprehensive AI Voice Solutions for Utilities

Call Transfer 
Seamlessly hand off inbound leads with warm transfers. Telli connects every AI-led conversation to the right human rep, checking availability and providing a brief summary of the previous conversation.
Appointment Booking 
Let your AI handle scheduling from start to finish. telli’s voice agents connect directly to your CRMs and calendars, so appointments are booked instantly. No more back-and-forth emails or missed opportunities.
Auto Dialer
Run outbound call campaigns at scale with telli’s AI voice agents. Upload a lead list, customize each call, and let the system handle the outreach automatically.
Custom Workflows
Customize call workflows to match your sales process. Instantly call new leads, schedule appointments, and automatically trigger callbacks. 
Custom Call Outcomes
Understand what’s happening on every call by tracking outcomes, monitoring performance, and optimizing your strategy.
See What You’ll Save With telli.
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Multilingual AI Agents

Sound Local. Everywhere.

Deliver fluent, native-sounding conversations in English, German, French, Spanish, Dutch and Italian. Build trust with customers using local accents and natural tone. No translators, no extra staff.

Try telli in your Language

Deployment

Up and Running in Days, Not Weeks.

Integrate in seconds, deploy in days. We’re there at every step to ensure your voice agents perform flawlessly from day one.
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Customers

You're in Great Company

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Trusted by the biggest brands

More cost effective than traditional call centers or outsourced teams

60%
cost savings

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John Smith
Deployed Engineering Manager

Resolve customer issues automatically and at scale with telli AI

50%
of calls automated
Read success stories

Integrations

Plug and Play. No Heavy Lifting.

telli plugs directly into your CRM, calendars and customer systems, automatically capturing and updating data from every call. No manual entry. No extra steps.

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Product

Why telli?

Feature / Capability
telli
Human Agents
VOIP
Other AI Providers
Instant Calls
Manual
Manual
Some Providers
Smart Dailing
Manual
-
Some Providers
SIP Trunking & Phone Number Management
N/A
-
Some Providers
Multi-Transfer
N/A
-
Some Providers
Intelligent Lead Handoff
N/A
-
Some Providers
Dynamic Number Rotation
N/A
-
Some Providers
Call Analytics
Manual
-
Some Providers
Branded Caller ID
X
-
Some Providers
Inbound Callback
Manual
-
Some Providers
Context-Aware Callbacks (“Call Me Later”)
-
Some Providers
Custom Call Outcomes 
Manual
-
Some Providers
Appointment Booking, Rescheduling & Cancellation
-
Basic
Multilingual AI Agents 
Sometimes
-
Some Providers
24/7 Support 
-
-
Seamless CRM & Workflow Integration
Manual
-
Some Providers
Enterprise-Grade Security & GDPR
-
Some Providers
Cost-Effective at Scale
-
Expensive

Simplify Call Operations

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Security

Enterprise-Grade Protection by Default.

How can AI voice agents help utility companies improve customer communication?
telli’s AI voice agents manage customer calls instantly by handling billing questions, outage updates, and plan changes 24/7. They deliver consistent, accurate information, personalize responses using CRM data, and free human teams from repetitive tasks, helping utility companies boost satisfaction and efficiency while reducing wait times and call volumes.
Can AI-powered voice agents handle outage notifications or maintenance alerts?
Yes. telli automates outbound calls and notifications to inform customers about planned maintenance, outages, or service restorations. It communicates updates in real time, ensuring timely, transparent communication without overwhelming contact centers.
How does AI improve billing and payment support for utilities?
telli assists customers with billing questions, payment reminders, and balance inquiries automatically. It verifies account details, sends due-date alerts, and guides customers through self-service payment options. Utility companies can reduce missed payments, improve collection rates, and deliver a smoother billing experience without adding call center workload.

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